Client Care Coordinator

Parke Family Senior Care, Inc. – Home Instead

Make a Difference in the Lives of Seniors Every Day!

About Us

Parke Family Senior Care, Inc., an independently owned and operated Home Instead franchise, is dedicated to helping seniors live safely, comfortably, and independently in their own homes. We believe in providing exceptional care through meaningful relationships, compassionate service, and a commitment to enhancing the lives of our clients and their families.

We are looking for a caring, motivated, and highly organized Client Care Coordinator to join our team. This is an exciting opportunity for someone who enjoys building relationships, helping families navigate senior care, and making a meaningful difference in the community.

Position Overview

The Client Care Coordinator plays an essential role in ensuring our clients receive exceptional care and service. This position is responsible for meeting with prospective clients and their families, assessing individual care needs, developing personalized service plans, coordinating Caregiver introductions, and maintaining ongoing relationships with existing clients.

The ideal candidate is an excellent communicator who can build trust with families, identify opportunities to improve services, resolve concerns, and ensure a positive client experience from the initial inquiry throughout the entire care relationship.

This position combines client relationship management, care coordination, customer service, and consultative sales.

Key Responsibilities

Client Consultations & Service Development

• Meet with prospective clients and family members to understand their needs, concerns, and expectations.
• Conduct care consultations and service inquiries using a consultative sales approach.
• Develop individualized service plans that address each client's needs and goals.
• Follow up consistently with prospective clients and families to build relationships and convert inquiries into new clients.
• Educate families about available home care services and solutions.

Client Relationship Management & Quality Assurance

• Conduct regular quality assurance visits with existing clients and their families.
• Maintain consistent communication to ensure client satisfaction and high-quality service.
• Monitor changing client needs and recommend adjustments to service plans and hours when appropriate.
• Identify opportunities to increase services and strengthen client retention.
• Address concerns promptly and work toward effective resolutions.
• Maintain accurate and thorough documentation of client communications, visits, and service plans.

CAREGiver Introductions & Coordination

• Coordinate and conduct introductions between new clients and CAREGivers.
• Help ensure successful client/CAREGiver relationships and a positive start to services.
• Collaborate with the office team to coordinate client care and address scheduling or service concerns.
• Maintain open communication with CAREGivers, clients, families, and referral partners.

Communication & Team Collaboration

• Establish strong working relationships with clients, family members, CAREGivers, colleagues, referral sources, and community partners.
• Participate in CAREGiver meetings and family education sessions as needed.
• Communicate effectively with the franchise owner and office team.
• Uphold company policies, procedures, confidentiality standards, and professional ethics.

Qualifications & Experience

• College degree preferred.
• Minimum of one year of experience in home care, healthcare, senior services, customer service, or a related field required. Equivalent combinations of education and experience may be considered.
• Valid driver's license and reliable transportation.
• Knowledge of the senior care industry is preferred.
• Strong computer skills, including proficiency in Microsoft Word and Excel.
• Ability to learn and effectively use Home Instead technology systems.

Skills & Attributes We're Looking For

The ideal candidate will demonstrate:

• A genuine passion for helping seniors and supporting their families.
• Excellent verbal, written, and interpersonal communication skills.
• Strong relationship-building and customer service abilities.
• Confidence in conducting consultations and using a consultative sales approach.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Strong problem-solving skills and sound judgment.
• Professionalism, discretion, integrity, and the ability to maintain confidentiality.
• A positive, patient, and compassionate demeanor.
• Ability to work effectively as part of a team.
• Flexibility to work occasional evenings and weekends as needed.

Compensation

Pay is competitive and will be determined based on the candidate's qualifications, relevant experience, and skill set.

What Makes This Role Rewarding?

• The opportunity to make a meaningful difference in the lives of seniors and their families.
• The ability to build lasting relationships within your community.
• A rewarding career where your work directly impacts the quality of care people receive.
• The opportunity to be part of a team that values compassion, accountability, and excellence.
• A role that offers variety, independence, and opportunities for professional growth.

Join Our Team!

If you are passionate about senior care, enjoy connecting with people, and thrive in a position where you can combine compassion, communication, and problem-solving, we would love to hear from you!

Apply today and become part of a team dedicated to making a difference, one senior at a time.

Parke Family Senior Care, Inc. – Home Instead